Unfortunately, personalised items are non-cancelable and non-returnable due to the bespoke nature of the item unless it is faulty or damaged.
To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.
Problem with you order?
If there is a problem with your order, please get in touch within 30 days of receipt of your item with our friendly customer service team who will be happy to assist you in resolving the issue. You can email us at firstname.lastname@example.org, quoting your order number and outlining the problem with your item.