Corona Virus Information

We understand that this is a time of great uncertainty and want you all to know that we are constantly monitoring guidelines provided by the UK Government and Public Health England so that we continue to react in an informed, thoughtful and appropriate manner.

Thats Nice That is built on thoughtfulness and gift giving and this means..

Our team are now working from home, and taking on various roles to continue business as normal. So look out for emails and social posts from us where we’ll be trying our best to spread some positivity.

FREQUENTLY ASKED QUESTIONS

Can I still place orders on Thats Nice That? 

- The answer is yes! Gift giving happens all year round and we want to deliver you a service in time of need. So if you can't give a gift in person, we will send it to the recipient instead!

Can the virus spread through the product?

We want to make it clear to our customers that there is no evidence at this current time to show that the Coronavirus can be spread via products. We, as a team, are taking every instruction from the government and implementing accordingly to make everything we do as safe as possible.

Is it safe to receive packages?

Public Health England has advised that people receiving parcels are not at risk of contracting the coronavirus. We will continue to closely monitor all government and Public Health England advice on this matter and will immediately inform our Partners and customers of any changes.

Will my package still be delivered in time?

The delivery companies that we work with, such as Royal Mail and DPD, are doing all they can to meet every delivery date.

We are insuring to be transparent at the time of dispatching your order but there may be some instances of late order arrivals due to circumstances outside of our control.

We ask for your understanding and patience at this unprecedented time - and know that by doing so you are truly supporting a small creative business.

What is the returns policy? How can I return an order if I am unable to do so due to self-isolation? 

You can find our return policy here; https://www.thatsnicethat.com/pages/returns Please do not hesitate to get in touch via email or our website chat if you are facing difficulties when it comes returning an order.

If you have any further questions, please get in touch via our contact page or our online chat available on the website. Please stay safe during this time and thank you for choosing to shop with a small business.